---
title: My tracking hasn't updated, what does this mean?
description: Tracking information missing
---

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1. [Kikwetu Brand & Company Guide](https://support.kikwetu.coffee/brand?hsLang=en)
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# My tracking hasn't updated, what does this mean?

## Tracking information missing

t’s normal for tracking to take **24–48 hours** to update after you receive your shipping confirmation.

Sometimes carriers:

- Pre-scan labels before pickup
- Experience temporary transit delays

If your tracking hasn’t updated after 3 business days, please reach out to us and we’ll look into it for you.

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